Core updates
Routine platform, plugin, and dependency updates handled safely.
- Version compatibility checks
- Staging-first patch workflow
- Rollback safeguards
WEBSITE MAINTENANCE
Website maintenance and technical support that keeps your site secure, recoverable, and reliable
Ongoing support for WordPress, Shopify, Next.js and custom websites, covering controlled updates, backups, security checks, uptime monitoring, performance care and technical fixes.
Ongoing support for businesses worldwide
Trusted by operations teams worldwide
Services
What's included
Security hardening
Baseline controls to reduce vulnerability and breach risk.
- Access policy checks
- Security header baseline
- Malware scan routines
Backups
Reliable recovery posture with scheduled backup operations.
- Daily or weekly backup cadence
- Recovery point tracking
- Restore test checkpoints
Performance optimisation
Steady speed and stability improvements across key templates.
- Asset weight controls
- Cache and script tuning
- Core Web Vitals checks
Uptime monitoring
Issue visibility and alerting before customers escalate.
- Availability checks
- Incident alert routing
- Status trend reporting
Bug fixes and support
Fast remediation for regressions and operational blockers.
- UI and form issue fixes
- Integration break investigations
- Priority support windows
Content updates
Regular content-level changes handled without breaking layout consistency.
- Text and banner updates
- Section-level content refreshes
- Publishing QA before go-live
Architecture
Support architecture for reliable website operations
400+
Projects
3+
Years
20+
Markets
Production-gradeBuilt to scale
01
Basic Support
Within 48 business hours response - Up to 4 hours included
- Best for: Early-stage sites, Low change velocity teams
- Coverage: Core updates, Backup checks
- Reporting: Monthly summary
02
Business Support
Within 24 business hours response - Up to 12 hours included
- Best for: Active lead-gen websites, Campaign-driven teams
- Coverage: Priority fixes, Performance tuning
- Reporting: Bi-weekly report
03
Priority Support
Same business day response - Up to 25 hours included
- Best for: Revenue-critical platforms, High traffic operations
- Coverage: Emergency response, Proactive optimisation roadmap
- Reporting: Weekly performance and incident report
04
Maintenance Governance
Planned review cadence - shared accountability model
- Best for: Teams managing growth campaigns and critical landing pages
- Coverage: Change calendar, risk scoring, and release checkpoints
- Reporting: Executive summary + action plan each cycle
05
Onboarding & Handover
Structured setup so support starts with full context
- Best for: New clients and sites moving onto our maintenance
- Coverage: Access audit, environment mapping, and baseline snapshot
- Reporting: Onboarding checklist and readiness sign-off
06
Security & Compliance
Ongoing protection aligned to modern web standards
- Best for: Businesses handling forms, payments, or sensitive data
- Coverage: Vulnerability scans, hardening, and policy reviews
- Reporting: Security posture report each cycle
07
Escalation & SLA
Clear response paths when something breaks
- Best for: Revenue-critical sites that cannot afford downtime
- Coverage: Priority routing, defined response windows, and on-call cover
- Reporting: Incident log with root-cause and resolution notes
Process
Our process
A clear, senior-led process from the first strategy call to launch, so every build ships on time and turns into measurable outcomes.
Step 01
Initial site audit
Baseline review for performance, security, and operational risk.
Baseline review for performance, security, and operational risk.Current plugin/theme risk snapshotPriority issue matrix with immediate fixes
Step 02
Backup & security setup
Recovery controls and security hardening configured to your stack.
Recovery controls and security hardening configured to your stack.Automated restore point verificationAccess and patch policy alignment
Step 03
Monitoring integration
Uptime, errors, and key health events connected into alerting.
Uptime, errors, and key health events connected into alerting.24/7 uptime and error signal routingAlert thresholds mapped by business impact
Step 04
Monthly optimisation
Structured maintenance cycles for speed, stability, and quality.
Structured maintenance cycles for speed, stability, and quality.Core Web Vitals drift controlSpeed and stability tuning backlog
Step 05
Continuous improvement
Trend-driven updates and roadmap adjustments with your team.
Trend-driven updates and roadmap adjustments with your team.Quarterly maintenance roadmap refreshContinuous reliability review with your team
Maintenance IntelligencePrevention-first support,
Prevention-first support,
not just break-fix
Your maintenance stack is designed to reduce incidents before they impact campaigns, leads, or customer trust. We prioritise fewer incidents, faster response, and steady performance across the pages that drive your revenue.
Your website is looked after on a proactive maintenance system, so updates, backups, security, and monitoring are handled before issues reach your customers. We keep the stack current, stable, and secure while your team stays focused on growth.
Response window: Within 48 business hours
Coverage: Core updates
Reporting: Monthly summary
Proactive monitoring
Scheduled backups
Security hardening
Fast issue response
Case examples
Outcomes backed by shipping quality and measurable growth
View project →
Ecommerce Beauty (Worldwide)
Beauty Bree maintenance cycle reduced checkout and form downtime
Introduced scheduled update windows, backup validation, and plugin governance to keep commerce journeys stable during active campaign periods.
Response timeMonitoringResilience
View project →
Healthcare (USA)
Woodstock clinic website gained stronger reliability and speed consistency
Applied performance hygiene, patch cadence, and security checklist execution so enquiry and contact pages remained dependable.
Response timeMonitoringResilience
View project →
Restaurant (USA)
Amore Pizza operational maintenance protected menu and conversion flow
Implemented monitoring and change governance to prevent broken components during seasonal updates and promotions.
Response timeMonitoringResilience
View project →
Image Consulting (India)
Evolvere7 kept current through routine care rather than reactive fixes
Ongoing updates, uptime and performance monitoring, and content changes shipped through a staged, reviewed process so a premium brand site stays fast and available without the owner managing any of it.
Response timeMonitoringResilience
View project →
Printing & Packaging (India)
Kanishka Printers site kept fast and enquiry-ready with routine care
Scheduled updates, uptime monitoring, and security checks keep the product and enquiry pages loading fast and working reliably, so buyers never hit a broken form or a slow page when they are ready to get in touch.
Response timeMonitoringResilience
Performance is non-negotiable
Performance is non-negotiable
Website maintenance is engineered for reliability: stable uptime, hardened security, and measurable speed baselines across business-critical pages.
Uptime reliability
SLA-aware monitoring
Uptime reliability
SLA-aware monitoring
Security baseline
Hardening discipline
Security baseline
Hardening discipline
Recovery readiness
Controlled rollback
Recovery readiness
Controlled rollback
Reliability & Uptime
Built to stay online
Reliability & Uptime
Built to stay online
Maintenance plans for stable growth
Starter Care
- Weekly uptime and error monitoring with monthly summary
- Core CMS/plugin updates with compatibility checks
- Weekly backup verification and restore-readiness checks
- Response window within 48 business hours
- Basic maintenance and incident report
- Timeline: Monthly
Most Popular
Business Care
- Daily monitoring and proactive alert handling
- Performance tuning and conversion-critical page checks
- Security hardening updates and vulnerability triage
- Response window within 24 business hours
- Bi-weekly reporting with action roadmap
- Timeline: Monthly
Enterprise Care
- Advanced incident response and emergency recovery coverage
- Multi-site maintenance workflows and governance support
- Dedicated optimisation sprint allocation each cycle
- Priority response and escalation channels
- Executive-level reporting and strategic maintenance roadmap
- Timeline: Monthly
Testimonials
Maintenance outcomes from operations-focused teams
After moving Beauty Bree into a structured maintenance cadence, our checkout and lead pages stayed stable during campaign pushes with fewer urgent fixes.
Beauty Bree
Ecommerce Beauty (NZ & Australia)
Result: stronger uptime and smoother releases
Ongoing maintenance kept Woodstock's clinic site fast and reliable, with routine updates and monitoring handled before anything reached patients.
Woodstock Plastic Surgery
Healthcare (USA)
Result: reliable, always-on clinic site
With proactive maintenance, Amore Pizza's ordering pages stayed fast and available during peak hours, with issues caught before customers noticed.
Amore Pizza
Restaurant (USA)
Result: stable ordering during rush
Regular maintenance and security checks kept Dr. Anurag's clinic website stable and trustworthy, so appointment enquiries never dropped.
Dr. Anurag
Healthcare (India)
Result: steady enquiries, zero downtime
Scheduled backups and uptime monitoring kept Sunder Palace's booking site reliable through busy travel seasons.
Sunder Palace
Hotel (Jaipur, India)
Result: dependable bookings year-round
Structured maintenance kept the beauty supply store fast and secure across New Zealand and Australia, with clean releases and no checkout downtime.
Beauty Supply Co.
Ecommerce Beauty (NZ & Australia)
Result: secure, downtime-free checkout
Proactive monitoring and quick fixes kept the pizza site online and fast during rush hours, protecting every online order.
Pizza House
Restaurant (Australia)
Result: protected peak-hour orders
Security-first maintenance kept the crypto platform hardened and stable, with monitoring and rapid response built in.
Crypto Platform
Crypto and Fintech (Global)
Result: hardened, monitored, stable
Solvinex built our Kanishka Printer website on WordPress with a clean, easy-to-manage CMS, so we update services and content ourselves without any technical help.
Kanishka Printer
Printing & Packaging · WordPress
Result: easy self-managed content updates
Our pet care website runs on a WordPress CMS that is simple to edit. Adding services, updates, and blog content is quick and stress-free for our team.
Petcare
Pet Care · WordPress
Result: faster, independent publishing
Our Shopify store was set up with clean product management and campaign-ready content blocks, so we publish catalog and promo updates in minutes.
Up Store
Ecommerce · Shopify
Result: quicker catalog and campaign updates
Solvinex delivered our clinic website on WordPress with a structured CMS for procedures, trust blocks, and FAQs. Our team manages content confidently and safely.
Plastic Surgery Clinic
Healthcare (USA) · WordPress
Result: structured, safe content control
Our IT company website was built on WordPress with a flexible CMS, so we update services, case studies, and content without depending on developers.
Pier9
IT Services · WordPress
Result: developer-independent updates
My coaching website was built on WordPress with an easy content system, so I update programmes, blogs, and offers on my own whenever I need to.
AJ
Aabha Jain
Image Coach (India) · WordPress
Result: effortless self-service editing
Our Modisch store runs on Shopify with clean product and content management, so publishing new collections and campaigns stays quick and consistent.
Modisch
Ecommerce · Shopify
Result: consistent, quick publishing
Website maintenance FAQs
If a crash occurs, we immediately run incident triage, isolate the failure source, and restore service using the safest rollback path. After recovery, we provide a clear root-cause summary with corrective actions so the same failure pattern is less likely to repeat.
