Question 1

Shopify or WooCommerce: which should we choose?

Accepted Answer

The right platform depends on your operating model, catalog complexity, and how tightly content and commerce are coupled. Shopify is ideal when you want reliable hosted infrastructure, fast setup, and a strong app ecosystem for scaling operations. WooCommerce suits WordPress-heavy businesses that need flexible catalog logic and full ownership of their stack. We run a short discovery to map your commercial goals, integrations, and team capability, then recommend the platform that reduces long-term cost and operational drag.

Question 2

Do you handle payment setup?

Accepted Answer

Yes. We configure payment gateways, checkout flows, and fraud safeguards based on your market, currencies, and business model. This includes cards, wallets, and buy-now-pay-later options like Klarna where relevant, plus fallback handling so failed transactions do not silently lose revenue. We also align tax, shipping, and policy visibility at checkout to reduce abandonment and keep the purchase experience trustworthy.

Question 3

Can you migrate our existing store?

Accepted Answer

Yes. We migrate products, content, customers, and core workflows with a structured plan covering inventory, URL mapping, redirect strategy, and QA checkpoints before launch. We protect SEO by preserving high-value URLs, metadata, and internal links so rankings stay stable through the transition. After go-live we validate crawl health, checkout, and analytics so the new store performs from day one.

Question 4

How do you improve conversion rate?

Accepted Answer

We optimise the full funnel across landing, product, cart, and checkout around real buying behaviour rather than guesswork. This means clearer product presentation, stronger trust signals, faster load times, mobile-first flows, and reduced checkout friction. We instrument GA4 ecommerce events so improvements are measured against add-to-cart, checkout completion, and revenue, then iterate based on what the data shows.

Question 5

Do you set up subscriptions?

Accepted Answer

Yes. We implement recurring purchase and membership models with reliable billing state handling, plan changes, and renewal edge-case coverage. This supports replenishment products, memberships, and predictable recurring revenue using tools like Recharge or Stripe Billing. We also add subscription analytics so you can track retention, churn, and lifetime value over time.

Question 6

Can you integrate accounting software?

Accepted Answer

Yes. We integrate accounting and finance tools such as Xero and QuickBooks so orders, invoices, and payouts sync cleanly without manual re-entry. We plan validation and fallback logic so data stays accurate even when an external service is temporarily unavailable. This keeps reconciliation, reporting, and tax workflows reliable as order volume grows.

Question 7

What about shipping and tax logic?

Accepted Answer

We configure shipping zones, rate rules, and tax behaviour based on your operating regions and fulfilment model. This can include real-time carrier rates, threshold-based free shipping, and accurate tax calculation at checkout. Clear shipping and tax messaging reduces surprises at the final step, which is one of the biggest causes of cart abandonment.

Question 8

Is mobile optimisation included?

Accepted Answer

Yes. Mobile UX and performance are core to every ecommerce build because the majority of shopping traffic is on mobile. We design mobile-first buying flows, optimise images and load times, and ensure checkout works smoothly on smaller screens. Faster, cleaner mobile experiences directly improve conversion and repeat purchase behaviour.

Question 9

Do you provide ongoing support?

Accepted Answer

Yes. We offer maintenance and growth support after launch covering performance, security, bug fixes, and conversion improvements. This includes monitoring, safe update cycles, and iterative optimisation based on real store data. For growing brands we also support roadmap planning so the store keeps scaling with new products, campaigns, and markets.

Question 10

Do you provide product photography?

Accepted Answer

We can coordinate creative and content workflows, though production scope depends on your engagement. We help structure product imagery, alt text, and media standards so your catalog looks consistent and stays SEO-friendly. Where photography is out of scope, we guide your team or partners on the specs needed for a premium, conversion-ready storefront.

Question 11

How long does launch usually take?

Accepted Answer

Most stores launch in roughly 3 to 10 weeks depending on catalog size, integrations, and migration complexity. Smaller stores with clean product data move quickly, while enterprise builds with custom logic and multiple integrations need phased delivery. We set milestone-based timelines from day one so you always know what ships at each stage and what affects go-live.

Question 12

Who owns the store and code?

Accepted Answer

You retain ownership of your store, delivered source code, and implementation assets under agreed commercial terms. We keep the codebase, documentation, and platform configuration organised so your internal team or future partners can continue without lock-in. Ownership clarity is defined up front so there are no surprises later.

Question 13

How do you handle security and PCI concerns?

Accepted Answer

We follow platform best practices and secure checkout implementations so payment data is handled safely and PCI responsibilities stay with compliant providers. This includes secure configuration, access controls, dependency hygiene, and safe update processes. For sensitive operations we add stricter controls and monitoring so the store stays trustworthy as it scales.

Question 14

Can you integrate CRM and marketing tools?

Accepted Answer

Yes. We connect CRM, email, and analytics tools such as Klaviyo, Mailchimp, HubSpot, and GA4 for unified growth operations. This enables abandoned-cart flows, post-purchase journeys, segmentation, and accurate attribution across channels. We plan reliable data sync and fallback handling so lead routing and reporting stay clean as volume grows.

Lojas online de alta conversão construído para escalar

O que você ganha

UI focada em conversão

Páginas de produtos personalizadas

Check-out seguro

Integrações de pagamento

Configuração de assinatura

Gerenciamento de estoque

Lógica de frete e impostos

Ecommerce architecture for conversion and scale

Conversion engine

Landing page

Product page

Cart

Checkout

Thank you page

Built for revenue, not just traffic

Resultados respaldados por qualidade de entrega e crescimento mensurável

Amore Pizza (comércio eletrônico de restaurante)

Loja de mercadorias em geral

Meatzza Shopify

JMJM (Suécia)

Beleza Bree (Global)

Embeleze-me (varejo de beleza)

O desempenho não é negociável

Built to convert

Built to convert

Fast = revenue

Fast = revenue

Clear priorities

Clear priorities

Growth partner

Growth partner

Planos de investimento em comércio eletrônico para global growth brands

Loja inicial

Loja de crescimento

Loja de balanças

Ecommerce outcomes from stores selling every day

Perguntas frequentes sobre comércio eletrônico

Entre em contacto para discutir o seu roteiro de crescimento com os especialistas da Solvinex

Tem um projeto em mente? Vamos torná-lo realidade.

Built for revenue,
not just traffic